Return and Refund Policy
At Maria’s Candles & Scents, we strive to ensure our customers are completely satisfied with their purchases.
If you are not happy with your product, we’re here to help. Please review our return and refund policy below:
Eligibility for Returns
-
Timeframe: Returns must be initiated within 30 days of purchase.
-
Condition: Items must be unused, in their original packaging, and in the same condition as received.
-
Non-Returnable Items:
-
Custom or personalized orders.
-
Used or partially burned candles.
-
Sale or clearance items.
-
How to Initiate a Return
-
Contact Us: Email us at [insert your email] with your order number and reason for return.
-
Approval: Once your return is approved, we will provide you with a return address.
-
Shipping Costs:
-
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
-
Please use a trackable shipping method to ensure safe delivery.
-
Refunds
-
Processing Time: Refunds are processed within 7-10 business days after receiving and inspecting the returned item.
-
Refund Method: Refunds will be issued to the original payment method.
-
Partial Refunds: Partial refunds may be granted for items not returned in their original condition.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at [insert your email] within 48 hours of delivery. Include your order number and photos of the damage. We’ll arrange for a replacement or full refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order.
Questions?
If you have any questions about our return and refund policy, feel free to contact us at mariascandscents@gmail.com. Our team is happy to assist you!